Frequently Asked Questions
Q: What is the difference between a protective agent and a body guard?
When many people hear the term Protective Agent, they immediately associate that with being a fancy term for the word “body guards.” Although guarding a person against imminent and sudden threats is a part of what a protective agent does, there is much more involved with this service than just that.
Q: Do you provide your services everywhere around the world?
A: No, and no agency can truly say that they can without support from local agencies or organizations. We are an internationally operating company and provide our services wherever you wish; however, our resources and capabilities maybe limited in some countries. We have multilingual team with experience in many countries. We are very well capable to travel with you, we are not bound or limited to one place.
Q: Can anyone hire your services?
A: No. We do not provide services to criminals, people with immoral intents or unrealistic expectations of our services.
Q: Can I have some more information on the people that are going to protect me?
A: Yes, this is possible. We can even meet before any services are provided. However, we kindly ask our clients to understand that we select our personnel on their expertise for the assignments. If, due to circumstances, another specialist takes over a position, he or she is of the same qualification and skill set. We can provide basic information but not complete CV’s of our people. They are mainly prior military and government staff and have worked for media, royalties, politicians and celebrities and for their safety the information has its limits.
Q: To who did you provide services in the past?
A: This is a question we are asked quite often. Our clients are Royal families, politicians, celebrities, NGO’s, multinationals corporate executives and some individuals. Please understand that we can and will not give the names and details of our respected clients to protect their safety and privacy. It is very likely that you wouldn’t want us to give your name and details to the next person asking.
Q: Are your protective agents operate same as the secret service?The United States Secret Service protects the US President in a similar manner to an executive protection service protecting their clients, but with fewer resources. but the process remains the same. The first task is to review the trip itinerary and conduct a real-world risk assessment, covering all locations and events, as well as taking the profile of the person traveling into account.Based on this a carefully planned operation can set up secure transport, efficient and alternate routing options, “safe” locations and suitable personnel. The key goal is to prevent a situation arising in the first place rather than having to cope with it once it has.This careful planning is the exact approach that protective agents take when they are keeping a client safe. Simply put, protective agents are trained to use a much more well-rounded and proactive approach to keeping their clients safe than do other types of more reactive personal protection services.
Q: How do protective agents protect their clients?
For a team to be successful in protecting an individual who is traveling on a busy and demanding schedule, the service must be fluid, adaptable and conducted by individuals with specific training. Protective Agents have the skill set and ability to focus on and operate with constantly changing threat profiles and locations.Some of the techniques that executive protection services use to keep their clients safe include the following:
• Threat, Risk Assessment
Even before the client has left his home base, the security team will carefully analyze the trip itinerary, the location profiles and events to be attended. Then establish a baseline risk and put in place a suitable security operation that will mitigate all relevant, real-world dangers. Threats to be considered will include kidnap, petty crime, persons of interest, embarrassing situations as well as the risks of medical emergencies or natural disasters.
• Advance Operations
A detailed understanding of the threats against your client is paramount. In addition to this, local or firsthand knowledge of a location is essential in order to be able to operate smoothly and more efficiently in all circumstances.Advance operations allow the executive protection team the opportunity to practice all routes to be used. Giving them a chance to identify the primary and secondary drop off and pick up points, to walk through all access and egress points and establish plans for each contingency in advance rather than having to make it up on the spot in the heat of an emergency.
• Arrange Secure and Vetted Transportation
Safe transportation from point A to point B is a must and executive protection services are excellent at providing it. The only time that a Principle is more vulnerable than when they are on the move is when they are exiting and entering a building. High quality, reliable vehicles with trained drivers are an essential rather than a preferable.The security team must ensure that all vehicles are fit for purpose, fully functional, completely road legal, fully gassed and with suitable equipment such as spare tires, bulbs, and emergency equipment. The drivers must also be fully licensed, permitted and insured for such operations and preferably background checked.
• Specialists in Unarmed Client Protection
Many cities, states, and countries do not allow personal security team members to be armed in any form. Thus even nonlethal weapons such as extendable batons, mace sprays, and stun guns are illegal. As such Protective Agents must be highly trained to protect their clients, even when unarmed. To disobey the law in this matter can result in embarrassment, delay, and inconvenience for the client as well as a potential loss of operational licenses for the agent and even jail time.An executive protection agent must ensure that the client is made aware of the local rules regarding weapons and if the team will be carrying any.
• Use Cultural Intelligence to Mitigate Risks
Cultural differences account for a significant number of threats against a client or their family’s personal safety. Protective Agents are experts at making themselves aware of local religious, ethnic, monetary and other differences that could potentially put their clients at risk. A key to gaining this information is local knowledge and maintaining a good understanding of current affairs within the area of operation.
• Visual Deterrence
Although the first order of business for any Protective Agent is to be professional and keep a low profile when escorting their VIP hosts, a significant presence is sometimes needed. This is usually done as discreetly as possible with a focus towards targeting an individual identified as a potential threat or more overtly should there be multiple persons considered a threat.
• Contingency Planning
Whether a client is traveling in a vehicle or attending an event at a venue, there is always the chance that trouble may arise. Trouble may be in many forms; Protective Agents will always have established contingency plans for their client to egress should a situation escalate to the point where extraction is required.It must be remembered that the role of an executive protection agent is to protect the Principle, not engage or apprehend the offenders. Should engagement be the only way to protect the Principle successfully, then it must be done in such a manner as to not increase the threat.
Q: Is the quality of your services really that high?
A: Our men and women are selected from the best professionals that have worked for the military, government and police. They all have extended experience protecting people and assets all over the world working for governments and private companies. Our system (the protocol, drills, procedures) is comparable to that of the best in the world and has proven itself under various circumstances around the world, from relative safe situations to the highest-risk areas of the world.
Q: What kind of people do you provide? Do they have class?
A: We only provide men and women with proven track records who have above average IQ and EQ and have sophisticated interpersonal skills. They have the worldwide experience that gives them a mature ‘Can do, will do’ and ‘no nonsense’ mentality that is needed to provide efficiency and quality. Our people are stylish and dressed according the rules of etiquette, they are very well capable of participating in a good conversation when desired. In other words; they are very presentable, and you can take them to any event or location.
Q: Can my protective agent be my driver at the same time?
A: Under certain circumstances that is possible. BUT…in most situations this is highly impractical for you. We normally strongly advise against it and sometimes just can’t do it. The reason for this is that an agent is there for your protection and must focus on the environment and your safety and not on the traffic. Also, the driver must park the car and that takes time in most cities. Waiting for the driver to park (and later collect) the car is not really an option for our clients. Going with the driver/Protective Agent (just to not being left alone without him) to collect the car a couple of blocks away during a dark and rainy evening is not likely to happen either. Therefore, it is hard to provide you with efficient protection this way.
Q: How many hours do the Protective Agents work per day?
A: We provide our services 24/7. But a Protective Agent is only human too so we normally (there are exceptional situations of course) have a maximum of 12 hours per day so they can stay sharp and focused for your protection. Being focused constantly is very demanding and a tired Protective Agent is not of any use to you. We have a minimum of 6 hours per day.
Q: Do you work with partners?
A: Yes, we work with a selected group of partners. But we never cut corners or make compromises in quality. Our partners have the same level of quality and competence as we do. We demand the highest standards from ourselves and our partners.
Q: What are the nationalities of your men and women?
A: Mostly American and some from other continents.
Q: You are not the cheapest. Can you explain this?
A: Quality comes at a price. The old expression “If you pay peanuts, you will get Monkeys” includes a certain truth. The highly trained, experienced and therefore very skilled operators are there for your protection. They have gone through intensive training regimes and learned their skills under the hardest circumstances in the world’s most dangerous places. They will go through great lengths to provide you something very precious; the protection of your life and that of your loved ones and to be able to live and work in safety. We offer highly efficient quality and have very competitive rates. When you decide that the quality doesn’t really matter, there are cheaper companies, but cheap always has a reason.
Q: Can a single Protective Agent protect more than one person?
A: In some low-risk settings, Yes. But this really depends on the situation. You must realize that groups of people always split up to do a variety of things and the Protective Agent can only be at one place at the time. So, it is highly impractical, and we normally advise against this. When the risk is higher it is not possible.
Q: How flexible and able to improvise are your people?
A: We are very flexible. We provide tailor-made services and within reasonable terms every duration, location, time-frame and circumstance you can image can be changed. We will, always, do the best we can to provide you with what is needed and what you best for your safety. When you decide to change your plans, we are happy to improvise and make it all happen.
Q: Do accept credit card payment?
Yes, we accept all major credit cards. Click here to pay your bill online.